Billing

Design.

Design prices are billed as one-time per project. The pricing is usually 75% upfront and 25% within 7 days after implementation, but may vary on some projects, customer requests or offers. Before the start of a project the final payment terms will be discussed and agreed by Proto Web Design and the customer.

 

Maintenance and support.

The pricing for maintenance and support is billed semi-yearly or yearly for as long as the service is not stopped by the customer. The payment for maintenance and support are paid up front. Support on request for customers without a subscription are billed per hour and are paid up front.

 

Web hosting.

The pricing for web hosting is billed yearly and automatically renewed every year until cancelled by the customer.

 

Domain names.

Domain names are also billed yearly and automatically renewed every year until cancelled by the customer.

 

Other services.

All other services are billed as one-time, except where there is a possibility for a subscription for that service. In the case of a subscription the services will be billed yearly.

Refunds

Design.

Payments on design projects are made in phases and can differ from project. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all payments are retained by Proto Web Design.

 

Maintenance and support.

Payments for maintenance and support can be cancelled and fully refunded within 30 days after the service has started, if the customer has at least one open support ticket that Proto Web Design is unable to resolve within two business days. This excludes support on request, which is for customers without a support subscription. Support on request is non-refundable.

 

Webhosting.

Plans for web hosting are paid yearly or semi-yearly and can be fully refunded within 30 days after the web hosting has started. Please note that refunds on webhosting are not available when cancelling a web hosting service after the first 30 days.

 

Domain names.

Domain names are valid for one year and non-refundable.

 

Other services.

All other services are paid up front and are non-refundable.